1. How much is the shipping cost?
Free local shipping for order with minimum purchase of SGD 50, otherwise SGD5 will be charged for each delivery (with tracking details).
2. How to make payment?
Payment details will be included during check out, you can choose to make the payment through Paypal Account, Debit or Credit Card by Paypal (without login paypal account), bank transfer to POSB account, DBS Paylah or PayNow. If you are making the payment through bank transfer/paylah/paynow, kindly acknowledge us by uploading the proof of transaction in checkout page or sent the print screen of transaction to WhatsApp +65-83110502/Email [email protected]
3. When can i receive the items?
Ready Stocks- Estimated 3-7 days
Preorder Stocks- Estimated 10-14 days
Preorder Stocks+Ready Stocks- Estimated 10-14 days
Waiting time will be extended to 14-28 days incase of any shipment delay or restock.
4. What are the solution for out of stock order?
For preorder items, we always ensure the stocks inventory is sufficient to be ordered, however if the stocks are not available due to unexpected condition after the order is placed, we will make a full refund to buyer.
5. How i know my order is being shipped?
We will sent a fulfilment email to buyer once the parcel is ready to shipped.
6. Can i exchange the item for sizes issue?
One time exchange is allowed for each order. You need to mail back the parcel in registered mailing/Smartpac at your own cost within 3 days upon receiving. We will process the exchange once the return item is received in good condition.
7. How is the item quality and what is the procedure to claim on defective items/received wrong size items?
The quality of products are good, only slight measurement differences is unavoidable due to different method of measurement and slight color difference may occurs to some items due to photo-shooting and monitors setting. Sold item is not refundable. For defective/wrong size items, please snap a picture to indicate the defect part/size label and email us at [email protected] within 3 days upon receiving. A new item in good condition will be sent for replacement. Any late acknowledgment will not be processed. No claims on washed/used goods/minor stain or any other defects caused by buyers.
Please read and agree on our terms and condition before purchase.